SecuraDoor is designed to protect your life by bracing a door against unwanted entry and we back that up with our 30-day money back guarantee. If you are not pleased with your purchase, simply return SecuraDoor back to us with 30 days and we will refund your purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. To complete your return, please include your email receipt or proof of purchase.
Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Or Missing Refund
If you haven’t received a refund yet, please do the following:
1. Check your bank account again.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at Connect@monarchhomeinnovations.com.
Unlimited Lifetime Guarantee
If your SecuraDoor ever fails to provide complete satisfaction, it will be repaired or replace free of charge.
Simply send us an email at Connect@monarchhomeinnovations.com and send your item to: Monarch Home Innovations, 3460 Marron Road, Suite 103-126, Oceanside California US 92056.
You will be responsible for paying for your own shipping costs for returning your item. We will send your repaired or replaced SecuraDoor to you free of charge.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.